Photo & creation help
Ask whether a portrait, group or pet image is suitable before you generate a custom figurine preview.
CONTACT INKMEE
Tell us what you are creating.
Questions about a photo, custom figurine type, group size, gift deadline or existing order? Send the useful details below and our support team will respond by email.
Product & gift planning
Discuss group size, an occasion, optional notes, supported formats or the best personalized gift direction.
Order & production support
Include your order number for questions about the digital review, a requested adjustment or production status.
Shipping & delivery
Share the destination country and order number for tracking, timing, damage or address questions.
BEFORE YOU SEND
We are here to help.
For an existing order, include the order number and checkout email. For a photo question, do not send sensitive images by email—use the secure creation flow instead.
Emailhello@inkmee.studio
Typical replyWithin 1–2 business days
Support languageEnglish
Order supportOrder number recommended
Helpful details to include
- Creation type or product category
- Order number, if available
- Destination country for shipping questions
- Important date or gift deadline
- A concise description of the issue
SECURE PHOTO FLOW
Ready to test a reference image?
Use the creation flow to upload JPG, PNG or WEBP files securely. Your preview is saved in Your Creations, and product options appear only when you choose to continue.
Read the photo guide