We use your photo to establish the character direction, reconstruct a 3D model, refine recognizable details by hand, and prepare the structure for full-color production.
HELP CENTER
Answers before, during and after your order.
Start with the most common questions below, or contact us with your order number and the email used at checkout.
QUESTIONS, ANSWERED
Everything worth knowing before you create.
Custom work feels better when the process is clear.
Your figurine is an artistic 3D interpretation rather than an exact miniature clone. We focus on recognizable cues such as hairstyle, clothing, expression, posture and accessories.
Yes. The InkMee team reviews every direction for production readiness — production begins right after checkout, and recognizable details are checked before the piece is made.
Choose a sharp, well-lit image with the face, hairstyle, outfit and pose visible. Avoid heavy filters, motion blur and cropped hands or feet where possible.
Choose one main image to define the pose and composition. A closer face view or a second image of hidden clothing, pet markings or accessories can help clarify important details when requested.
Choose the format that matches the number and relationship of subjects in the photo: portrait, couple, family, pet, wedding, parent and child, graduation or friends. Product options stay connected to that saved creation type.
Production time: preparation begins within 1 business day, and production with quality review typically takes 5–7 business days. Shipping time: transit depends on the destination and the delivery method shown at checkout, with tracking where supported.
InkMee offers tracked delivery to supported destinations worldwide. Available methods, estimated transit times, taxes and any import responsibilities are shown or explained during checkout.
Because each figurine is personalized, change-of-mind returns are generally unavailable after creative work or production begins. Damage, defect and mandatory consumer-law rights are handled under the Shipping & Returns terms.
It is used only to provide the requested preview and custom product, subject to the Image Upload Policy. You can request deletion after order completion.
Only with separate, optional permission. Uploading a photo or placing an order does not give InkMee automatic permission to publish the source image or finished creation in marketing.