맞춤 피규어 도움말 및 자주 묻는 질문

고객이 제공한 사진으로 만드는 주문 제작 방식의 풀컬러 실물 레진 소장품입니다. 디지털 미리보기는 제작과 주문 과정의 일부이며, 표준 제품은 STL 파일이나 다운로드 가능한 3D 모델이 아닌 실물 피규어입니다.

네. InkMee는 고객이 실물 제품 옵션을 고르고 결제를 완료하기 전에 AI 기반 시각 미리보기를 제공합니다. 미리보기는 의도한 방향을 전달하지만 완전한 제작 모델이 아니며, 실물에서는 일부 세부가 다릅니다.

아니요. 표준 제작 과정에는 InkMee가 별도로 서면으로 제안하거나 확인하지 않는 한 결제 후 고객의 2차 승인 절차가 보통 포함되지 않습니다. 주문 전에 선택한 미리보기, 대상, 제품 옵션을 꼼꼼히 확인하세요.

제작과 품질 검수는 InkMee가 사용 가능한 참고 사진, 완전한 주문 정보, 결제 확인을 받은 후 보통 영업일 기준 5~7일이 걸립니다. 복잡한 단체, 참고 사진 부족이나 충돌, 변경, 성수기, 그 밖의 예외적인 상황은 시간을 더할 수 있습니다.

배송은 보통 발송 후 3~14일이 걸립니다. 통관, 현지 휴일, 날씨, 배송사 인계, 외딴 지역 배송이 실제 도착일에 영향을 줄 수 있습니다.

즉시 InkMee에 연락하세요. 맞춤 작업이 시작되기 전에는 전액 환불로 취소할 수 있습니다. 디자인 작업은 시작되었지만 실물 제작이 시작되지 않았다면, 이미 완료된 작업에 대한 합리적인 금액을 공제하고 취소할 수 있는 경우가 있습니다. 실물 제작이 시작된 후에는 단순 변심 취소가 일반적으로 불가능합니다.

아니요. 각 피규어는 개인 맞춤 제작이므로 InkMee는 맞춤 작업 시작 후 단순 변심에 대한 무료 반품, 교환, 환불을 제공하지 않습니다. 이는 법적으로 배제할 수 없는 소비자 권리를 제한하지 않습니다.

가능하면 배송 후 7일 이내에 즉시 InkMee에 연락하세요. 피규어와 포장재를 보관하고 주문 번호, 결제 이메일, 문제 설명, 선명한 제품 사진, 배송 중 파손이라면 포장재 사진을 제공해 주세요. 유효한 보장 문제는 InkMee 비용으로 해결합니다.

대상의 의도한 나이, 주요 특징, 빠진 정보를 여전히 이해할 수 있다면 대체로 가능합니다. 필수 세부가 불분명하면 InkMee가 보조 참고 사진을 요청할 수 있지만, 원본 이미지에 없는 정보를 복원할 수 있다고 주장하지는 않습니다.

비공개 업로드는 요청된 미리보기, 맞춤 디자인, 제작, 지원, 보안, 법률 준수를 위해서만 사용됩니다. 기본적으로 공개되지 않으며 InkMee 자체 범용 AI 모델 학습에 사용되지 않습니다.

문의 페이지를 이용하거나 service@inkmee.studio 로 이메일을 보내 주세요. 기존 주문은 주문 번호와 결제 이메일을 포함하고, 배송 질문은 도착 국가와 가능하다면 현재 추적 정보를 함께 알려 주세요.

보통은 아닙니다. InkMee가 공식 지원 절차를 통해 특별히 요청하지 않는 한 민감한 참고 사진을 이메일로 보내지 마세요. 프로젝트 이미지에는 InkMee의 안전한 제작 흐름을, 메시지와 주문 세부에는 문의 페이지나 지원 이메일을 이용하세요.

An InkMee custom 3D printed figurine is a made-to-order, full-color physical Resin collectible created from customer-supplied photos. The item you purchase is produced, quality-checked, packed, and shipped to you. Any digital preview is part of the creation and ordering process; it is not an STL file, downloadable 3D model, or digital-only product.

Each InkMee figurine is produced in Resin using a full-color 3D printing and finishing process. It is a decorative collectible, not a toy. Display it indoors, keep it away from heat, moisture, prolonged direct sunlight, and impact, and remove dust gently with a clean, soft, dry cloth.

Choose the format that matches the people or pets in your main reference photo. You can compare all eight formats on the What We Make page: •Custom Portrait Figurine: one person •Custom Couple Figurine: two people •Custom Family Figurine: up to three people •Custom Pet Figurine: one dog or cat •Custom Wedding Figurine: a wedding or engagement couple •Custom Parent & Child Figurine: one adult and one child •Custom Graduation Figurine: one graduate •Custom Friends Figurine: two or three friends If your photo does not match one of these formats, contact InkMee before ordering.

Available sizes, bases, finishes, packaging options, and prices are shown on the relevant product page after you select a saved preview. Options can vary by figurine type, so review the product page, bag, and order confirmation carefully before checkout.

Use a sharp, well-lit image that clearly shows the face, hairstyle, clothing, body pose, and important accessories. Natural-looking light and an unobstructed full-body view usually provide the strongest reference. Avoid heavy filters, motion blur, extreme shadows, tiny faces, large obstructions, and cropped hands or feet when those details matter. See the complete Photo Guide before uploading.

Yes. Choose one main photo to define the pose, clothing, composition, and intended version of the person or pet. Additional close-up, side-view, or hidden-detail photos can clarify facial features, hairstyle, clothing, accessories, or pet markings, but they should support rather than contradict the main image.

An older, damaged, faded, or black-and-white photo may work if the subject and important recognizable details are still visible. InkMee may interpret unclear or hidden details and cannot guarantee restoration of information that is missing from the image. If available, provide an additional reference that clarifies the person's features without changing the intended age, appearance, or moment you want to preserve.

Yes. InkMee provides an AI-assisted digital preview so you can explore and choose a character direction before purchasing. Under InkMee's current offer, your first three character previews are free. A preview is not the final production-ready 3D model and does not guarantee an exact physical match.

InkMee first uses your photo to create an AI-assisted digital direction. After you choose a preview and place the order, the design is reconstructed as a complete 3D form. Human specialists refine recognizable details, inferred or hidden surfaces, structure, balance, and printability before full-color production, finishing, and quality review. See How It Works for the full process.

The finished figurine is an artistic physical interpretation, not a pixel-perfect miniature clone. InkMee focuses on recognizable cues such as hairstyle, expression, clothing, posture, accessories, and pet markings. The final result may differ from both the source photo and digital preview because a single image does not show every angle and delicate features must be adapted for physical production.

Yes. A human specialist reviews every ordered design for production readiness before manufacturing. The review covers recognizable details, hidden geometry, thickness, connections, balance, supports, color, and manufacturing feasibility. Human review improves quality and printability but does not guarantee exact likeness or eliminate every artistic or production variation.

You review and choose the AI-assisted character direction before checkout. By placing the order, you authorize InkMee to proceed with human 3D refinement, production-readiness review, and manufacturing. The production-ready 3D model is not sent for a second customer approval unless the product page, selected option, or order confirmation expressly includes one. Review the subjects, pose, clothing, colors, and important details carefully before ordering.

Choose a figurine type on What We Make, upload a suitable photo, and generate a digital preview. Save the direction you prefer, open its product page, select the available size and options, review the details in your bag, and complete checkout. InkMee then begins human 3D refinement and production preparation.

Production preparation usually begins within one business day after InkMee receives a usable photo and complete order details. Production and quality review typically take 5-7 business days. Delivery normally adds another 3-14 days after dispatch, depending on the destination, carrier, and customs processing. Complex groups, requested changes, unsuitable references, and peak periods may require additional time. See Shipping & Returns for the current timing and delivery rules.

Yes. InkMee offers tracked delivery to supported destinations worldwide. Available countries, delivery methods, and estimated transit times are shown at checkout. Import duties, taxes, or brokerage charges may apply and are the customer's responsibility unless checkout expressly states otherwise.

Tracking information is provided where supported by the selected carrier. After dispatch, use the tracking link to monitor the shipment. Carrier scans, customs processing, and international handovers can sometimes delay tracking updates. If the parcel is materially delayed, contact InkMee with your order number and checkout email.

Contact InkMee immediately if you need to request a change. A change may be possible before custom work or production begins, but it is not guaranteed. Changing the main photo, subject, pose, or product configuration may require additional work, cost, or a new order. Confirm the delivery address before ordering. Changes may no longer be possible after dispatch, and additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

You may request cancellation before paid custom work begins. If InkMee accepts the cancellation, it will refund the cancelled amount using the original payment method. After design work begins but before production, InkMee may deduct a reasonable, pre-disclosed amount for work already completed where law permits. Once physical production begins, change-of-mind cancellation or return is generally unavailable because the figurine is personalized. Mandatory consumer rights remain unaffected. Read the current Terms of Service and Sale before ordering.

Contact InkMee within seven days of delivery and include your order number, checkout email, and clear photos of the figurine and packaging. For a valid arrival-damage, manufacturing-defect, or wrong-item claim, a remake or refund is available under the current Shipping & Returns policy. Do not discard or return the item until InkMee provides instructions. A short reporting period does not remove any longer mandatory consumer right.

Email service@inkmee.studio or use the Contact page. For an existing order, include the order number, email used at checkout, delivery country, and a clear description of the issue. Attach relevant photos when reporting damage, defects, or an incorrect item.

No. InkMee does not use private customer photos, facial or body geometry, private prompts, or personalized 3D models to train generalized, foundation, public, or third-party AI models. Uploaded photos and creation files are used only as needed to provide the requested preview, 3D reconstruction, human refinement, physical production, delivery, customer support, security, and legal compliance. Read the Privacy Policy and Image Upload Policy for complete details.

No. You must be at least 18 and have the right, permission, or other lawful authority to use the image for the requested creation. Where required, identifiable adults in the photo must have consented. A child's image may be submitted only by a parent, legal guardian, or another properly authorized adult. InkMee may reject images involving unlawful content, missing rights, unsafe material, public figures, protected characters, brands, or other policy concerns. Review the Image Upload Policy before submitting a photo.

Not without separate, optional permission. Uploading a photo, generating a preview, or placing an order does not authorize InkMee to publish the source image, preview, or finished figurine in its gallery, social media, advertising, testimonials, or training data. Refusing public-use permission does not affect the normal price or service. Any permission request must be presented separately from the terms required to use or purchase the service.

Yes. Request deletion through the Contact page or email service@inkmee.studio. Abandoned uploads and unsubmitted previews are normally deleted after 30 days. Order files are normally kept until delivery or cancellation, then for 90 days for support and disputes. Optional reorder archives may retain selected files for up to 12 months. InkMee may keep limited transaction, accounting, security, consent, or legal records where required. Deleting files needed for an unfinished order may prevent completion. See the Privacy Policy for details.