What arrives
Each figurine is produced in resin with a full-color finish and packed for transit as a decorative collectible. Keep it away from heat, moisture and impact, and clean it with a dry soft cloth.
This page works together with the Terms of Service and Sale and the Help Center.
Order timing
Production preparation usually begins within 1 business day after InkMee receives a usable photo, complete order details and payment confirmation. Production and quality review typically take 5–7 business days. This includes production preparation, full-color manufacturing, finishing and quality inspection.
Complex group designs, missing or conflicting reference details, requested changes, reprints, peak periods, public holidays or events outside InkMee’s reasonable control may require additional time. Clear references help avoid delays; see the Photo Guide.
Production and delivery times are estimates unless InkMee confirms a guaranteed date in writing. If a material delay is expected before dispatch, InkMee will contact you with the available options as required by applicable law.
If you need a figurine for a wedding, birthday, graduation or another fixed date, contact InkMee before ordering. A requested gift date is not guaranteed unless confirmed in writing.
Shipping and tracking
InkMee ships to supported destinations worldwide. Available delivery methods, costs, tracking availability and estimated transit times are shown at checkout based on the destination.
Delivery usually takes 3–14 days after dispatch. Customs processing, local holidays, weather, carrier handovers and remote-area delivery may affect the arrival date.
Tracking information is provided where supported by the selected route and carrier. Tracking scans may pause temporarily during customs processing or while a parcel is transferred between international and local carriers.
Complimentary shipping may be available on qualifying orders over $150, as shown at checkout. The delivery method, cost and tracking availability shown at checkout control for the destination.
Import duties and taxes
Import duties, taxes, brokerage fees or other destination charges may apply to international orders. These charges are the customer’s responsibility unless they were collected at checkout or applicable law requires otherwise.
Delayed, missing or returned parcels
If tracking has not updated for an unusual period, contact the carrier first and then contact InkMee with your order number and checkout email. If tracking shows the parcel as delivered but you cannot find it, check the delivery location, household members, neighbors, building reception and the carrier’s delivery confirmation before contacting InkMee.
If a parcel is confirmed lost in transit, InkMee will provide an appropriate remedy, which may include a remake, replacement or refund.
Customers are responsible for providing a complete and accurate delivery address. Additional delivery, return or reshipping costs caused by an incorrect address, refused delivery, unpaid import charges or failure to collect the parcel may be charged to the customer where permitted by law.
Changes and cancellations
Contact InkMee immediately if you need to change the reference photo, subject, pose, product options or delivery address. Changes are not guaranteed after custom work begins and may require additional time, cost or a new order.
Before custom work begins
Available — full refund.
If custom design work has begun but physical production has not started, cancellation may still be possible. Before confirming the cancellation, InkMee will explain any amount retained for completed custom work. Any retained amount will not exceed the value of work already completed and will be applied only where permitted by law.
After physical production begins
Not available for change of mind. This does not limit rights that cannot be excluded under applicable consumer law.
Change-of-mind cancellation is generally unavailable after physical production begins because the figurine is made specifically from your photo and specifications and cannot reasonably be resold. Delivery-address changes cannot be guaranteed after dispatch.
Personalized returns
Every InkMee figurine is made to order. InkMee does not provide free returns, exchanges or refunds for change of mind after custom work begins.
A non-quality return is available only if InkMee approves an exception in writing. Where permitted by law, the customer is responsible for return shipping and any non-recoverable production, delivery, customs or handling costs connected with an approved non-quality return.
Nothing in this section limits a remedy that cannot legally be excluded. Contract and personalized-goods rules are explained further in the Terms of Service and Sale.
Problems covered by this policy
- A manufacturing defect
- Damage during delivery
- An incorrect or missing item
- A material inconsistency with the confirmed order details
- An unsafe product
- A failure covered by a mandatory consumer guarantee
Reasonable custom-production variation
A custom figurine is an artistic physical interpretation rather than a pixel-perfect miniature clone. Minor and reasonable variations in color, surface, proportions, hidden areas or production-safe structural details are not automatically defects.
This variation allowance does not excuse an unsafe product, a materially incorrect order, a misdescribed product or a failure covered by mandatory consumer law.
Problems not normally covered
Unless applicable law requires otherwise, InkMee does not normally provide a free return or refund for:
- A change of mind or an unwanted gift
- A customer-selected photo, product type, size, base, finish or packaging option
- A requested delivery date that InkMee did not guarantee in writing
- Details that were unclear, hidden, cropped or missing from the supplied reference images
- Reasonable artistic or manufacturing variation
- Normal differences between screen colors and physical printed colors
- Damage caused after delivery by impact, heat, moisture, misuse, modification or improper care
- Delivery problems caused by an incorrect address, refused delivery, unpaid import charges or failure to collect the parcel
Reporting a problem and available remedies
Contact InkMee within seven days of delivery where possible if your figurine arrives damaged, defective, materially incorrect or incomplete. Prompt reporting helps InkMee review the packaging, delivery and production records. This reporting request does not reduce any longer mandatory right available under applicable consumer law.
Include:
- Your order number
- The email address used at checkout
- A clear description of the problem
- Clear photos of the complete figurine
- Close-up photos of the affected area
- Photos of the outer and inner packaging if delivery damage is involved
Keep the figurine and packaging until InkMee provides instructions. Do not send an item to any address without written return authorization. Submit a claim through the Contact page or email service@inkmee.studio.
Damage or defect on arrival
Available within 7 days of delivery — a remake or refund.
Wrong or missing item
Available within 7 days of delivery — a remake or refund.
After reviewing the claim, InkMee may provide a repair, remake, replacement, partial refund or full refund, depending on the nature and severity of the problem, the available remedy and applicable law.
For a valid covered problem, InkMee will provide the appropriate remedy at its cost, including necessary return shipping when a physical return is required. InkMee may also resolve the claim without requiring the item to be returned. For an approved non-quality return, the customer is responsible for return shipping and related non-recoverable costs where permitted by law.
Refunds and consumer rights
Approved refunds are normally issued to the original payment method. InkMee will process an approved refund promptly, but the time required for it to appear may depend on the bank, card provider or payment service.
A cancellation confirmed before custom work begins receives a full refund. After custom work begins, the refundable amount depends on the work already completed, the circumstances of the request and applicable law.
Nothing in this Shipping and Returns Policy excludes, restricts or replaces consumer rights that cannot legally be excluded.
Need help with an order?
Use the Contact page or email service@inkmee.studio. For an existing order, include the order number and the email address used at checkout so InkMee can locate the correct order.